Effective Date: October 2025
Welcome to Vaylen (“Vaylen,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of Vaylen’s telehealth platform, website, and related services (collectively, the “Platform”). Please read these Terms carefully before using our services. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you disagree, please don’t use our Platform.
1. Introduction & Acceptance of Terms
Vaylen Health is a U.S.-based telehealth platform that offers online consultations, digital prescriptions, and virtual access to licensed healthcare professionals nationwide. These Terms and Conditions (“Terms”) outline the rights, responsibilities, and obligations between you (“you,” “your,” or “user”) and Vaylen (“Vaylen,” “we,” “our,” or “us”) regarding your use of our website, mobile applications, and telehealth services (collectively, the “Platform”).
By accessing or using the Platform and related services (including medical consultations, prescription management, and wellness programs) (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and our Notice of Privacy Practices (as required under the Health Insurance Portability and Accountability Act — “HIPAA”). If you do not agree to these Terms, you may not access or use our Platform or Services.
Even if you access Vaylen’s Platform through a third-party or affiliate website, you understand that your relationship is solely with Vaylen. Except where otherwise stated, all non-clinical services are provided directly by Vaylen, while clinical and telehealth services are provided by licensed medical professionals affiliated with Vaylen’s clinical partners.
By using the Platform, you consent to engage in electronic communications with Vaylen and affiliated providers, including receiving legally required notices, disclosures, and messages via email, SMS, or through your account dashboard. These electronic communications carry the same legal effect as if provided in writing.
1A. Website and Patient Portal Access
Vaylen Health Platform includes both a public-facing website and a secure patient portal designed to provide users with convenient and confidential access to healthcare information and services.
Registered users may be required to log in to access certain features, including medical records, telehealth appointments, prescriptions, or treatment progress updates. Access to the patient portal is provided only after a successful account creation and verification.
Users are responsible for maintaining the confidentiality of their login credentials and ensuring that their account is not shared with unauthorized individuals. Vaylen Health maintains strict security measures to protect all information transmitted or stored through the patient portal in accordance with HIPAA and other applicable data protection regulations.
2. Nature of Services
Vaylen (“Vaylen”) operates as a telehealth and wellness platform offering secure, virtual access to licensed healthcare professionals across the United States. Through our Platform, users can receive online medical consultations, digital prescriptions, and ongoing wellness support from qualified clinicians and partner pharmacies.
Vaylen itself is not a medical group or healthcare provider. All clinical and medical services accessible through the Platform are provided by independent, licensed healthcare professionals and affiliated entities (“Healthcare Providers”) who are responsible for your diagnosis, treatment, and prescription decisions. Vaylen acts as a technology and administrative support platform that facilitates communication, appointment scheduling, and medication coordination between you and your Healthcare Provider.
Our services include, but are not limited to:
● Telehealth consultations for weight management and wellness programs.
● Assessment and prescription of medications, including GLP-1 treatments (e.g., Semaglutide, Tirzepatide, Ozempic, and Zepbound), where clinically appropriate.
● Coordination with partner compounding pharmacies for prescription fulfillment and shipping within the United States.
● Access to educational resources, health tracking tools, and ongoing virtual support.
Vaylen’s services are available only to users physically located in the United States at the time of consultation. Healthcare Providers may refuse or discontinue treatment if they determine that telehealth is not clinically appropriate or if you are located outside a jurisdiction where the provider is licensed.
By using the Platform, you acknowledge and agree that:
● Medical advice and prescriptions are provided solely by licensed professionals affiliated with Vaylen’s network.
● Vaylen does not guarantee specific health outcomes or medication results.
● The availability of medications is subject to state and federal laws, provider discretion, and pharmacy stock.
● Communication between you and Healthcare Providers may be recorded or stored securely for quality assurance and compliance with HIPAA regulations.
2A. Partner Pharmacies
To ensure timely and compliant prescription fulfillment, Vaylen Health collaborates with licensed partner pharmacies across the United States. Prescriptions may be processed and dispensed through one or more of the following pharmacies based on availability, medication type, and the patient’s state of residence:
RedRock Pharmacy
www.redrockhomepharmacy.com
1240 E 100 S #220, St. George, UT 84790
Phone: 801-433-9500
Health Warehouse
/www.healthwarehouse.com
7107 Industrial Rd, Florence, KY 41042
Phone: 800-748-7001
Precision Compounding Pharmacy
https://mypcphealth.com/
2657 Merrick Road, Bellmore, NY 11710
Phone: 516-833-6262
Triad Rx
https://www.triadrx.us
26258 Pollard Road, Daphne, AL 36526
Phone: 251-380-7630
Partner pharmacies may vary depending on medication availability, state regulations, and clinical discretion. Vaylen Health ensures that all partner pharmacies are properly licensed, accredited, and fully compliant with HIPAA and applicable federal and state pharmacy regulations.
2B. State Coverage
Vaylen Health currently offers telehealth services in all 50 U.S. states and Washington, D.C. However, certain treatments, prescriptions, or healthcare services may not be available in every jurisdiction due to varying state laws, provider licensing requirements, and pharmacy regulations.
All service availability is subject to change based on regulatory updates or professional licensing modifications. Vaylen Health continuously monitors and adjusts its state coverage to maintain compliance with applicable healthcare and telemedicine laws.
3. Eligibility.
To access and use the Vaylen Platform, you must be:
1. At least 18 years of age or the legal age of majority in your jurisdiction.
2. Legally competent to enter into binding contracts.
3. Physically located in a jurisdiction where the Platform and its Services are lawfully available.
By creating an account or using the Platform, you represent and warrant that all information you provide to Vaylen is true, accurate, current, and complete. You agree to update such information as necessary to maintain its accuracy. If you are accessing the Platform on behalf of another individual (such as a minor, dependent, or patient), you affirm that you have the legal authority to act on their behalf and to provide the necessary consents as required by law. Vaylen reserves the right, at its sole discretion, to deny or suspend access to any user who violates these Terms or provides false, misleading, or incomplete information.
4. Account Registration and Security
To access certain features of the Platform, users must create an account by providing accurate personal information, including but not limited to name, contact details, and medical information where applicable. You are responsible for:
● Maintaining the confidentiality of your account credentials
● Restricting access to your device
● Accepting responsibility for all activities that occur under your account.
If you believe your account has been compromised or accessed without authorization, you must notify Vaylen immediately at support@vaylenhealth.com.
Vaylen shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials or comply with this section.
5. User Responsibilities, Consent, and Prohibited Uses
Before booking or paying for any services through the Vaylen Health Platform, users must complete the required online intake questionnaire and provide consent to the Terms of Use, Privacy Policy, and Telehealth Consent. Services cannot proceed unless all required consents are properly acknowledged.
By accessing or using the Vaylen Platform, you agree to use the Platform and its services solely for lawful, legitimate, and healthcare-related purposes. You are required to provide accurate, complete, and up-to-date personal and medical information to ensure proper delivery of care and acknowledge that Vaylen and its affiliated healthcare providers rely on the accuracy and truthfulness of this information. Any misrepresentation, falsification, or omission may result in the refusal, suspension, or termination of services. You must refrain from misrepresenting your identity, medical condition, or reason for seeking services and from engaging in any fraudulent, abusive, harassing, or unlawful behavior on the Platform. You also agree not to interfere with, damage, or disrupt the functionality, security, or performance of the Platform and to comply with all applicable federal, state, and local laws, including the Health Insurance Portability and Accountability Act (HIPAA) and related data protection regulations.
By using the Platform, you expressly consent to receive telehealth services electronically. You understand that telehealth involves the electronic transmission of personal health information (“PHI”) and medical data, and that all healthcare decisions are made between you and your licensed healthcare provider. You acknowledge that you are responsible for all actions taken under your account and that Vaylen may use, store, and disclose your PHI in accordance with its Privacy Policy and HIPAA requirements.
You further agree not to use the Platform for emergency medical situations; users experiencing life-threatening conditions must contact local emergency services immediately. You must not upload, post, or transmit any viruses, malware, or harmful content, nor copy, reproduce, distribute, or create derivative works from any materials on the Platform without Vaylen’s prior written consent. The use of automated systems, bots, or scripts to access or collect data from the Platform is strictly prohibited. Violation of any of these terms may result in immediate suspension or termination of your access to the Platform and may subject you to legal action under applicable laws.
6. Telehealth Services and Limitations
Vaylen provides telehealth services through licensed healthcare professionals who are authorized to practice within the United States. These services include virtual consultations, digital prescriptions, and other healthcare-related interactions conducted through secure electronic means. The Platform facilitates communication between patients and healthcare providers but does not replace an in-person medical examination or emergency care.
By using the Platform, you acknowledge and agree that Vaylen itself is not a medical group or healthcare provider. The healthcare services made available through the Platform are provided exclusively by independent, licensed medical professionals or entities (“Providers”) who are solely responsible for the medical advice, treatment, and care they provide. Vaylen does not control or interfere with the professional judgment of any Provider, nor does it guarantee any specific outcome from the use of the Platform or services.
Telehealth services have inherent limitations, including the inability to perform certain physical examinations. You understand that your Provider may determine that telehealth services are not appropriate for some medical conditions and may refer you for in-person care or emergency services when necessary. If you are experiencing a medical emergency, you must immediately contact your local emergency services provider or go to the nearest emergency department.
You agree that Vaylen and its affiliated Providers are not responsible for delays, interruptions, or failures in communication due to network issues, device malfunction, or any other circumstances beyond their control. The services are provided “as is” and “as available,” without any warranty of uninterrupted access or error-free operation.
6A. Telehealth Consent
By using the Vaylen Platform, you consent to receive healthcare services through telehealth technology. This includes live video, audio, and electronic communications with licensed healthcare providers.
You understand that:
● Your healthcare provider will determine whether telehealth is appropriate for your condition.
● The same confidentiality and privacy protections that apply to in-person care also apply to telehealth visits.
● You have the right to withdraw consent at any time by discontinuing the use of the Platform.
● All telehealth services are provided in accordance with federal and state laws and professional medical standards.
7. Payments, Refunds, and Cancellations
When you submit your information to receive healthcare services through Vaylen, you agree to pay all applicable fees in full. By entering your payment details and submitting your request, you authorize Vaylen, its affiliates, or third-party payment processors to charge your selected payment method for the total amount due. All telehealth consultations and related services are pay-per-session and must be paid before any consultation or prescription fulfillment occurs.
Consultation and Prescription Fees:
Consultation fees are non-refundable once a licensed healthcare provider has conducted a medical consultation. Due to legal and health regulations, prescription products cannot be returned or resold, and all sales are final once a prescription has been filled or a product has been shipped by our pharmacy partners.
Refund Eligibility:
Refunds may only be granted if a cancellation request is made before any prescribed medication or product has been shipped. In exceptional cases where Vaylen determines that an error occurred on our part, refund requests will be reviewed and processed accordingly.
8. Intellectual Property Rights
All content, materials, and components available through the Vaylen Platform, including text, graphics, software, logos, and overall design, are the exclusive property of Vaylen and are protected by U.S. and international intellectual property laws. By using the Platform, you are granted a limited, non-exclusive, non-transferable license to access and use it solely for lawful, personal, and non-commercial healthcare purposes. This license does not transfer any ownership rights, and all rights not expressly granted remain with Vaylen and its licensors. You may not reproduce, modify, distribute, or exploit any part of the Platform or its content without prior written consent.
Any feedback or suggestions you provide to Vaylen become its property, and Vaylen may use them freely without obligation or compensation to you. All trademarks, trade names, and service marks displayed on the Platform are owned by Vaylen or its affiliates, and unauthorized use is strictly prohibited. Vaylen reserves all rights to the Platform, its content, and any related intellectual property, and any misuse or violation of these terms may result in termination of access and legal action.
9. Restrictions on Use
You agree to use the Vaylen Platform and Services only as expressly authorized in these Terms. Any improper, unlawful, or unauthorized use of the Platform is strictly prohibited. You will not, directly or indirectly:
1. Use or attempt to use the Platform or Services on behalf of anyone other than yourself, or impersonate another person when accessing or using the Platform.
2. Access or use the Platform in any manner that infringes or violates any intellectual property right, privacy right, or any applicable federal, state, or local law, rule, or regulation.
3. Modify, adapt, translate, reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas of the Platform.
4. License, sublicense, sell, resell, rent, transfer, assign, distribute, or otherwise commercially exploit or make the Platform or related materials available to any third party.
5. Use the Platform or any of its content for any purpose that competes with or is detrimental to Vaylen’s business or reputation.
6. Upload, transmit, or introduce any virus, malware, Trojan horse, or harmful code that may disrupt, damage, or interfere with the operation or security of the Platform or any network connected to it.
7. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Platform, the server on which it is hosted, or any database or system connected to it.
8. Bypass or disable any security features or technological protections implemented by Vaylen or its service providers.
9. Use the Platform on a mobile device that has been “jailbroken” or otherwise modified in a way that compromises security safeguards. Using the Platform on such devices is considered a material breach of these Terms and may expose your Protected Health Information (PHI) to risk.
10. Copy, reproduce, publish, transmit, or distribute any materials or content from the Platform without Vaylen’s prior written consent.
11. Remove, obscure, or alter any proprietary notices, copyright markings, or trademark designations contained in or on the Platform.
12. Use automated systems, bots, or data mining techniques to access or collect data from the Platform without authorization.
13. Encourage, assist, or enable any third party to engage in any of the prohibited activities listed above.
Vaylen reserves the right to suspend or permanently terminate your access to the Platform if you violate any of these restrictions and may pursue any legal remedies available under applicable law.
10. Privacy and Data Protection
Vaylen Health is committed to safeguarding your personal and medical information. All data collected through our Platform, including Personal Information and Protected Health Information (“PHI”), is stored in secure, encrypted environments with strict access controls to prevent unauthorized use, disclosure, or access.
Vaylen Health adheres to all requirements of the Health Insurance Portability and Accountability Act (HIPAA), as well as all applicable federal and state privacy laws. We maintain comprehensive administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your information.
Our privacy and data protection practices are modeled on HIPAA-compliant telehealth standards, similar to those followed by leading telemedicine providers such as OpenLoop Health, but are specifically tailored to Vaylen Health’s operational framework.
For a detailed explanation of how we collect, use, disclose, and protect your information, please review our Privacy Policy and Notice of Privacy Practices available on our Platform.
11. Disclaimer of Warranties
The Vaylen Platform and all services provided through it are made available on an “as is” and “as available” basis. Vaylen expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, or non-infringement.
While Vaylen strives to maintain the integrity, security, and continuous availability of the Platform, it does not guarantee that the Platform or any services will be uninterrupted, timely, secure, error-free, or free from viruses, malware, or other harmful components. Vaylen is not responsible for any delays, omissions, interruptions, defects, or errors in the operation of the Platform, including any third-party services integrated or linked with the Platform.
You acknowledge and agree that the use of the Platform and any healthcare services, digital prescriptions, or other content is at your sole risk. Vaylen makes no representations or warranties regarding the results or outcomes of using the Platform, including the effectiveness, accuracy, or suitability of any medical advice, treatment, or product provided.
To the maximum extent permitted by applicable law, Vaylen disclaims all liability for any damages, losses, or injuries resulting from your use of, or inability to use, the Platform, including, but not limited to, direct, indirect, incidental, consequential, punitive, or special damages, even if Vaylen has been advised of the possibility of such damages.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Vaylen, its affiliates, officers, employees, contractors, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including, without limitation, loss of profits, data, or business opportunities, arising out of or in connection with your use of, or inability to use, the Platform or any Services provided through it.
Vaylen does not guarantee any specific health outcomes, the effectiveness of treatments, or the accuracy, reliability, or completeness of the information and recommendations provided. You acknowledge that telehealth consultations and digital prescriptions involve inherent risks, and any reliance on the Platform or Services is at your sole risk.
In no event shall Vaylen’s aggregate liability for any claim arising out of or relating to the Platform or Services exceed the amount you have paid to Vaylen for the specific service that is the subject of the claim. Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities; therefore, certain limitations in this section may not apply to you.
13. Indemnification
Any violation of these Terms, applicable laws, or third-party rights may result in immediate suspension or termination of your access to the Platform. Vaylen reserves the right to investigate suspected violations and take any actions deemed necessary, including reporting to law enforcement or regulatory authorities. Enforcement of these Terms does not waive any other rights or remedies available under law.
14. Modifications to the Terms
Vaylen may update, modify, or revise these Terms at any time. Updated Terms will be posted on the Platform with a revised “Effective Date.” Your continued use of the Platform following any modifications constitutes your acknowledgment, acceptance, and agreement to be bound by the updated Terms. It is your responsibility to review the Terms periodically to stay informed of any changes.
15. Third-Party Links and Websites
The Vaylen Platform may include hyperlinks or references to websites operated by third parties. These Linked Sites are not under Vaylen’s control, and Vaylen is not responsible for the content, accuracy, products, services, or practices of any Linked Site, including any changes or updates made to such sites. Links are provided solely for your convenience, and the inclusion of any Linked Site does not constitute an endorsement, approval, or sponsorship by Vaylen, nor does it imply any association with its operators.
Your use of Linked Sites is entirely at your own risk. Vaylen disclaims any liability, whether direct or indirect, for any errors, damages, losses, or other issues resulting from your access to, reliance on, or interaction with Linked Sites.
If you access the Vaylen Platform through a Linked Site, including a site controlled by a parent, subsidiary, or affiliate of Vaylen, you agree that Vaylen is not responsible for the content, products, or services on that Linked Site. Only these Terms and Conditions govern your use of the Vaylen Platform, regardless of how you arrived at it.
16. Copyright Infringement
Vaylen reserves the right to remove any content, material, or information available on or through the Vaylen Platform at any time and for any reason. Vaylen complies with the provisions of the Digital Millennium Copyright Act (“DMCA”) applicable to Internet service providers (17 U.S.C. § 512, as amended) and responds to valid notices of alleged copyright infringement. This section outlines the procedure for submitting a notification of alleged copyright infringement to Vaylen.
Notification of Claimed Copyright Infringement
If you believe that content or material available on the Vaylen Platform infringes your copyright, you may submit a written notification to Vaylen’s Designated Agent at: privacy@vaylenhealth.com.
Your notification must include all of the following information:
● A physical or electronic signature of the person authorized to act on behalf of the copyright owner.
● Identification of the copyrighted work or other intellectual property that you claim has been infringed, or if multiple works are included in a single notification, a representative list of such works.
● Identification of the content or material claimed to be infringing and the specific location on the Vaylen Platform where it appears.
● Contact information sufficient for Vaylen to reach you, such as your mailing address, telephone number, and email address.
● A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
● A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
17. Governing Law and Dispute Resolution
These Terms and your use of the Vaylen Platform and Services are governed by and construed in accordance with the laws of the United States and the State of (Insert State), without regard to conflict of law principles. You and Vaylen agree that all disputes, claims, or controversies arising out of or related to these Terms, the Platform, or the Services, including disputes concerning privacy, your account, or any rights under these Terms, shall be resolved exclusively through binding, individual arbitration under the rules of the American Arbitration Association (AAA).
You and Vaylen expressly waive the right to participate in a class action, class arbitration, or representative proceeding, and any such claims are prohibited. Arbitration will be conducted on an individual basis, and the arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction. You also waive any right to a trial by jury for disputes subject to this arbitration provision.
Before initiating arbitration, you must provide Vaylen with a written Notice of Dispute, including your name, address, account information, a description of the dispute, and the relief sought. Vaylen will attempt to resolve the dispute within thirty (30) days of receiving the notice. If the dispute is not resolved within this period, arbitration may proceed.
As an alternative, you may choose to resolve your dispute in your local small claims court if the claim qualifies. Any claim not eligible for small claims resolution or arbitration must be brought exclusively in the federal or state courts located in [Insert County, State], and you agree to submit to the personal jurisdiction of these courts.
You have the right to opt out of this arbitration agreement within thirty (30) days of first agreeing to these Terms by sending your name, account information, and a clear statement of your desire to opt out to privacy@vaylenhealth.com. Opting out does not affect any other part of these Terms.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. Costs and fees of arbitration will be allocated according to the rules of the arbitration provider, including provisions related to frivolous or improper claims.
18. Termination
Vaylen reserves the right, in its sole discretion, to suspend or terminate your access to the Platform or Services, in whole or in part, at any time, without notice, for any reason, including violation of these Terms or applicable law. Upon termination, your right to access and use the Platform will immediately cease. Termination shall not affect any rights or obligations that accrued before termination, including your responsibility to pay any fees due and Vaylen’s rights regarding intellectual property, confidentiality, and limitation of liability.
19. Contact Information
If you have questions or concerns about these Terms, please contact us at support@vaylenhealth.com
