Refund and Cancellation Policy

1. Subscription Services

Your membership in Vaylen’s subscription program (“Subscription Service”) begins when you have completed the intake form, and your first payment is successfully processed. This subscription grants you access to our range of services, including consultations with licensed providers, prescription medications where medically appropriate, ongoing telehealth support, and access to our online care resources. The services provided under this subscription are designed to support your health management journey and may vary depending on your treatment plan, program selection, and clinical recommendations.
Please note that if, for any medical reason, our licensed provider determines that you do not qualify for the program at the time of initial assessment, you will receive a full refund of any fees already paid.

2. Cancellation Policy

You may cancel your Subscription Service at any time for any reason. To do so, please contact our customer support team at support@vaylen.com or use the cancellation feature available within your online account, if applicable.
To ensure proper processing and avoid being charged for the next billing cycle, cancellation requests must be received at least 72 hours before your next scheduled billing date. If the request is received after this period, your subscription will be billed for the upcoming cycle, and the cancellation will take effect in the subsequent billing period.
Following cancellation, you will continue to have access to your Subscription Services until the end of your current billing cycle. Any services rendered after cancellation or beyond the current cycle are not guaranteed unless explicitly agreed upon.

3. Refund Policy

Refunds may only be requested for the current billing cycle and are subject to the following conditions:
● For new clients, a refund may be issued if the request occurs prior to any medication being ordered, either after submission of the intake form or after the completion of a required live video consultation.
● For returning clients, refunds may only be considered before a refill or new prescription is processed for the current billing cycle.

Federal and state regulations generally prohibit the return of prescription medications once they have been dispensed to a patient, to protect public health and safety. Therefore, if your medication has already been ordered or processed by our pharmacy partners before cancellation, you will not be eligible for a refund. Refunds will only apply to the most recent billing cycle and will not be retroactively applied to past cycles.
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Damaged or Incorrect Items
Clients are encouraged to inspect all medications upon receipt. If the medication appears damaged, compromised, or incorrect, please contact support@vaylen.com immediately. In most cases, damaged or incorrect items will be replaced by the dispensing pharmacy. Refunds for such instances will be considered on a case-by-case basis, and proof of damage or incorrect fulfillment may be required. Replacement is prioritized over refund whenever feasible.

4. Subscription Services FAQs

What is included in the Subscription Service price?
Your Subscription Service payment covers all services included in your selected program. This may encompass virtual and in-person consultations, provider review of electronic forms, pharmacy-dispensed medications, lab services, ongoing care support, and access to 24/7 patient support lines. The exact services included may vary depending on your program and treatment plan, but the subscription represents a comprehensive, single-price offering for your ongoing care.
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What happens if my provider determines I am no longer eligible for the program?
If our provider determines that you are no longer eligible for the Subscription Services for medical or clinical reasons, your subscription will be canceled. Refunds in such cases may be issued at the discretion of Vaylen, based on the timing of cancellation relative to service delivery. For questions regarding eligibility-initiated cancellations, please contact support@vaylen.com.

5. Legal and Regulatory Compliance

This Refund and Cancellation Policy applies solely to fees associated with Vaylen Subscription Services. All other terms, including general use of the platform, telehealth services, or other healthcare-related provisions, are governed by Vaylen’s Terms and Conditions.

Clients remain responsible for all fees for services actually rendered, regardless of subscription status, and this policy does not cover any external medical services or products not directly provided through Vaylen’s Subscription Service.

By enrolling in the Subscription Service and submitting payment, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy, including all terms regarding billing, refunds, cancellations, and shipping of prescription medications.

These Terms and Conditions ("Terms", "Agreement") govern your use of the website and marketing materials operated by Hamfilfy LLC ("we", "us", "our", "Company"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services. BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
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‍About Our Service
Hamfilfy LLC operates as an independent affiliate marketing company. We provide informational content and marketing services related to health and wellness products. We are not the manufacturer, distributor, or direct seller of any products featured on our website. Important Disclosure: We maintain affiliate relationships with third-party companies, including but not limited to health and wellness product providers. When you click on links or make purchases through our website, we may receive compensation from these third-party companies. This does not affect the price you pay for any products or services.

Age Restrictions and Eligibility
You must be at least 18 years of age to use our website and services. By using our website, you represent and warrant that:
You are at least 18 years old
You have the legal capacity to enter into this Agreement
You are not prohibited from using our services under applicable law

Website Content and Information
The content on our website is provided for informational purposes only. This includes but is not limited to:
Product information and descriptions
Health and wellness information
Marketing materials and promotional content
Educational resources
‍Medical Disclaimer: The information provided on our website is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with qualified healthcare professionals before making decisions about your health or starting any treatment program.

5. Affiliate Relationship Disclosure
We participate in affiliate marketing programs. This means:
We may receive commissions from third-party companies when you make purchases through our links
We only promote products and services we believe may be of value to our users
Our affiliate relationships do not influence our commitment to providing accurate information
All affiliate relationships are disclosed in accordance with Federal Trade Commission guidelines

6. Third-Party Products and Services
When you purchase products or services through links on our website:
You will be redirected to third-party websites
Your purchase will be subject to the third-party's terms and conditions
We are not responsible for the quality, safety, or effectiveness of third-party products
Customer service, returns, and refunds are handled by the third-party company
We do not guarantee the availability, pricing, or continued existence of third-party offers

7. Intellectual Property Rights
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Hamfilfy LLC or our content suppliers and is protected by copyright and other intellectual property laws. You may not:
Copy, reproduce, or distribute our content without permission
Use our content for commercial purposes
Modify or create derivative works from our content
Remove copyright or proprietary notices

8. User Conduct and Prohibited Activities
You agree not to:
Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our website
Upload or transmit viruses, malware, or other harmful code
Engage in any activity that could damage our reputation or business
Violate any applicable laws or regulations
Impersonate any person or entity
Collect personal information from other users

9. Privacy and Data Collection
Your privacy is important to us. We collect and use information in accordance with our Privacy Policy. By using our website, you consent to:
Collection of certain personal and non-personal information
Use of cookies and similar tracking technologies
Sharing of information with third-party partners as described in our Privacy Policy

10. Disclaimers and Limitations of Liability
‍Website Provided "As Is": Our website and all content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
‍No Medical Advice: We do not provide medical advice. Content on our website is for informational purposes only and should not replace professional medical consultation.
‍Limitation of Liability: To the fullest extent permitted by law, Hamfilfy LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our website or any third-party products or services.
‍Maximum Liability: Our total liability to you for any claims arising from your use of our website shall not exceed $100.

11. Indemnification
You agree to defend, indemnify, and hold harmless Hamfilfy LLC, its officers, directors, employees, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:
Your use of our website
Your violation of these Terms
Your violation of any third-party rights
Any misrepresentation made by you

12. Termination
We reserve the right to terminate or suspend your access to our website at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

14. External Links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

15. Geographic Restrictions
Our services are intended for users in the United States. We make no representation that content on our website is appropriate or available for use in other locations. If you access our website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

16. Dispute Resolution
‍Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Hamfilfy LLC is incorporated, without regard to conflict of law principles.
‍Dispute Resolution Process: Before initiating any legal proceedings, you agree to first attempt to resolve any dispute through good faith negotiations by contacting us directly.
‍Limitation on Claims: Any claim arising from your use of our website must be filed within one (1) year after the claim arose, or it will be permanently barred.

17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18. Contact Information
If you have any questions about these Terms and Conditions, please contact us: Hamfilfy LLC

19. Entire Agreement
These Terms constitute the entire agreement between you and Hamfilfy LLC regarding your use of our website and supersede all prior and contemporaneous written or oral agreements.

20. Acknowledgment
By using our website, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. You also acknowledge that these Terms may change from time to time and that your continued use of our website constitutes acceptance of any such changes.