Get in touch with Vaylen

We’re here to help you every step of the way. Whether you’re just getting started or already on your weight loss plan, our team is ready to answer your questions and guide you through anything you need.

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Nationwide provider coverage

Licensed clinicians available in all 50 states.

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Affordable, transparent pricing

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HIPAA-secure, private care

Nationwide provider coverage

Licensed clinicians available in all 50 states.

Cake™ | Modern Sexual Wellness Products for Better Pleasure

FAST-ACTING

Nationwide provider coverage

Cake™ | Modern Sexual Wellness Products for Better Pleasure

FOR EVERYONE

Affordable, transparent pricing

Cake™ | Modern Sexual Wellness Products for Better Pleasure

100% DISCREET

Labs & ongoing coaching included

Cake™ | Modern Sexual Wellness Products for Better Pleasure

100% DISCREET

Fast, discreet shipping

Cake™ | Modern Sexual Wellness Products for Better Pleasure

100% DISCREET

HIPAA-secure, private care

Send us a Message

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Reach out to us

Let's get in touch

Our team is here to support you with anything related to your plan, your medication, or your account.

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Submit Help Ticket

We are available to help via email.
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support@vaylen.com

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Phone Support

Available Monday to Friday, 9 AM – 6 PM ET

+1 (201) 581- 8216

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Our Address

Available Monday to Friday, 9 AM – 6 PM ET

317 6th Ave #400, Des Moines, IA 50309

Your Questions, Answered

We’ve put together clear, simple answers about Vaylen’s care, treatment options, and pricing so you know exactly what to expect.

Start your weight loss journey

What weight loss treatments are available through Vaylen?

Our licensed clinicians prescribe proven GLP-1 medications such as semaglutide (Ozempic®, Wegovy®) and tirzepatide (Mounjaro®, Zepbound®), when clinically appropriate. In some cases, a compounded version may be recommended. All prescriptions are written by U.S. providers and filled through trusted, regulated pharmacies.

Who qualifies for treatment?

Adults 18–74 with a body mass index (BMI) of 27 or higher, or BMI 25+ with a related health condition, may be eligible. Final eligibility is always determined by your provider after a clinical evaluation.

What if I don’t qualify for medication?

If your provider determines that medication isn’t clinically appropriate, you won’t be charged for a prescription. Your provider may still offer other health or lifestyle recommendations.

When will I start seeing results?

Most patients notice changes within the first 4–8 weeks. On average, GLP-1 medications support 1–2 pounds of weight loss per week when combined with healthy lifestyle choices. Results vary by individual.

Do I need insurance to join?

No. Vaylen offers clear, all-inclusive pricing without insurance requirements. You pay a predictable monthly fee that covers provider visits, labs, and medication management.

What happens after my first visit?

You’ll receive a tailored treatment plan that includes your medication, lifestyle recommendations, and a schedule for follow-ups. In the first months, visits are more frequent to ensure safety and dosing accuracy. Once stable, you’ll move to quarterly check-ins with labs to track progress.

Who are the providers at Vaylen?

Vaylen partners with board-certified physicians and nurse practitioners licensed across all 50 states. Each provider is trained in weight management care and follows evidence-based medical guidelines.

What are the possible side effects?

The most common side effects of GLP-1 medications include nausea, mild stomach upset, or changes in appetite. These are usually temporary and manageable. Your provider will guide you on how to reduce discomfort and will only continue treatment if it is safe for you.

What is your refund policy?

If you’re found ineligible after your first consultation, you’ll receive a refund for that month. If your medication has already shipped, that month is non-refundable due to pharmacy safety regulations. Future months can be canceled at any time.

Is my information private?

Yes. Vaylen is fully HIPAA-compliant. Your medical and personal data are encrypted and never shared without your consent

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transformative weight loss journey
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Phone Number: +1 (201) 581- 8216Email: support@vaylen.com
Monday to Friday, 8:00am-6:00pm (Eastern Time Zone)
GLP-1 weight loss

General Disclaimer

These health assessments, telehealth consultations, and related services provided through the Vaylen platform do not create a doctor–patient relationship between users and Vaylen.
Vaylen is not a medical provider. It operates as a technology and care coordination platform that connects users to licensed healthcare professionals and medical groups (“Providers”) qualified to deliver non-emergency medical services via secure telehealth systems. All Providers are independent, U.S.-licensed clinicians who follow evidence-based protocols to ensure patient safety. These Providers determine eligibility for specific treatments, including GLP-1 medications, based on individual medical assessments. The decision to prescribe any medication rests solely with the licensed clinician, based on their professional judgment. All health claims, results, and benefits mentioned on the Vaylen platform are based on self-reported data from members participating in treatment programs that may include compounded GLP-1 medications and telehealth consultations.
 Individual results vary and depend on medical history, adherence to treatment, diet, and lifestyle factors.
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Vaylen may work with certified compounding pharmacies to provide medication when clinically indicated. These pharmacies operate in FDA-registered facilities, but compounded GLP-1 medications are not FDA-approved and have not been evaluated by the FDA for safety, efficacy, or quality. Their use is guided solely by the prescribing clinician’s medical judgment.
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Patients should discuss the potential risks, side effects, and benefits of any medication with their provider. Vaylen does not manufacture compounded medications and does not influence any prescribing decisions made by clinicians.

Pharmacy Partners and Quality Assurance

Vaylen partners only with licensed U.S. pharmacies that follow strict safety and quality protocols. These pharmacies undergo regular compliance checks and provide transparent updates on medication testing, availability, and shipping. While Vaylen strives for timely service, occasional delays or variations in medication appearance may occur due to supply or manufacturer issues. All prescriptions are filled in accordance with federal and state pharmacy regulations. Results achieved through Vaylen’s programs vary by individual. Weight loss or health improvements are not guaranteed and depend on adherence to treatment, lifestyle choices, and clinical suitability.

FDA and Trademark Disclosures

● Wegovy® is FDA-approved for chronic weight management.
● Ozempic® is FDA-approved for type 2 diabetes and may be prescribed off-label for weight management.
Compounded alternatives and all medications are prescribed solely at the discretion of licensed clinicians when medically appropriate.
All product names, logos, and trademarks (e.g., Wegovy, Ozempic) are the property of their respective owners. Vaylen does not claim ownership or endorsement.

Important Safety & Prescription Information

All evaluations are performed by licensed U.S. medical providers. Prescriptions are only written if clinically appropriate after a full provider review.
Providers may prescribe FDA-approved GLP-1 medications (such as Wegovy®, Ozempic®, or Zepbound®) or compounded versions when suitable. Compounded medications are prepared by licensed U.S. pharmacies but are not FDA-approved or evaluated for safety, efficacy, or quality.
Results vary by individual and depend on adherence, health profile, and provider guidance. Packaging and medication appearance may differ from images shown.

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